Our Site Information

Serenus Wellness Website

Privacy Policy

Serenus Wellness

Effective Date: [11/09/2026]

Our Commitment to Your Privacy

At Serenus Wellness, your trust, health, and well-being are at the heart of everything we do. We respect your privacy and are committed to handling the personal information you share with us responsibly and transparently.

This Privacy Policy explains how Serenus Wellness collects, uses, stores, and shares information through our website, online forms, and digital communications.

By using our website, you acknowledge the information practices described in this policy.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information: Your name, email address, phone number, and other contact information you voluntarily provide.
Appointment Information: Information submitted when requesting a consultation, scheduling a service, or contacting our team.
Health-Related Information: Information you voluntarily provide concerning your health interests, wellness goals, or service inquiries.
Website Usage Information: Technical information such as browser type, device information, IP address, and website interactions collected through cookies or similar technologies.

Please avoid submitting sensitive medical information through general website contact forms unless specifically directed to a secure, approved system.

2. How We Use Your Information

We may use the information collected to:

Respond to inquiries and consultation requests.
Coordinate appointments and requested services.
Communicate information about our health and wellness offerings.
Provide customer support and improve your website experience.
Send newsletters or promotional communications when you have subscribed or otherwise provided appropriate consent.
Maintain website security and comply with applicable legal obligations.

We do not sell your personal information to third parties.

3. Medical Information & Patient Privacy

Serenus Wellness recognizes the sensitive nature of personal health information.

Where applicable, protected health information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

Medical records and information collected through clinical services may be governed by a separate Notice of Privacy Practices provided by the applicable healthcare provider.

This website Privacy Policy does not replace any required HIPAA Notice of Privacy Practices.

4. Patient Intake, Medical Information & Coordinated Care

At Serenus Wellness, your privacy and well-being are important to us. We collect certain personal and health-related information to better understand your individual needs, coordinate appointments, and support the services you request.

Medical Consultations & Provider Coordination

During telephone consultations, our team may collect relevant health information, including medical history, current concerns, medications, and wellness goals.

For certain medical services, we coordinate patient scheduling with ERtoYou and may share relevant information with authorized healthcare professionals involved in your evaluation or care, as permitted by applicable law.

In-House Wellness Services

For services such as IV hydration therapy and massage, Serenus Wellness maintains its own client intake forms. These forms may collect health history, allergies, medications, and other information relevant to evaluating service suitability and supporting client safety.

Privacy & Confidentiality

We recognize the sensitive nature of personal health information and are committed to handling it responsibly. Information collected during consultations, intake, and care coordination is subject to applicable privacy and security requirements, including HIPAA where applicable.

Medical providers involved in your care may maintain separate records and provide their own Notices of Privacy Practices.

5. Patient Privacy, Wellness Services & Medical Partnerships

At Serenus Wellness, we value your trust and are committed to respecting the privacy of your personal and health-related information.

Independent Wellness Services

Serenus Wellness operates as an independent wellness business offering services that include wellness consultations, coaching, IV therapy, and massage.

As part of these services, we may collect information through telephone consultations and client intake forms, including relevant medical history, medications, allergies, health concerns, and wellness goals.

This information is used to coordinate requested services, support appropriate client screening, and assist with the delivery of personalized wellness care.

Medical Provider Partnerships

For certain medical services, Serenus Wellness coordinates appointments and preliminary intake with ERtoYou, an independent medical practice.

With appropriate legal authority, relevant patient information may be communicated to ERtoYou to facilitate scheduling, medical evaluation, and continuity of care.

Medical evaluations, treatment decisions, and medical records maintained by ERtoYou are subject to that practice's applicable privacy policies and HIPAA Notice of Privacy Practices.

Protecting Your Information

Serenus Wellness is committed to handling personal and health-related information responsibly, limiting access to authorized individuals, and following applicable privacy and security requirements.

Where HIPAA applies to activities performed on behalf of a covered healthcare provider, information will be handled in accordance with those requirements.

Patients may request additional information about the privacy practices of the medical providers participating in their care.

6. Appointment Scheduling & Third-Party Services

Our website may connect visitors to third-party platforms for appointment scheduling, online booking, communications, or other services.

Information submitted through these platforms may be subject to their respective privacy policies and security practices.

We encourage visitors to review the privacy notices associated with any external service before submitting personal information.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, and improve the browsing experience.

You may be able to manage certain cookies through your browser settings or available website privacy controls.

8. Email & Marketing Communications

Visitors may voluntarily subscribe to receive Serenus Wellness updates, wellness information, and promotional communications.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the communication or by contacting our team.

9. Information Sharing

We may share information with authorized service providers when reasonably necessary to operate our website, respond to inquiries, or provide requested services.

We may also disclose information when required by law or when otherwise legally permitted.

Any sharing of protected health information is subject to applicable healthcare privacy requirements.

10. Information Security & Retention

We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, or misuse.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy or as required by applicable law.

11. Your Privacy Choices

You may contact Serenus Wellness to request information about the personal data we maintain, ask for corrections, or inquire about deletion where permitted by applicable law.

Additional rights may apply to medical records and protected health information under applicable healthcare privacy laws.

12. External Website Links

Our website may contain links to third-party websites, medical providers, booking platforms, or other resources.

Serenus Wellness is not responsible for the privacy practices or content of independently operated websites.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, website functionality, or applicable legal requirements.

The most current version will be available on this page with its effective date.

14. Contact Serenus Wellness

If you have questions about this Privacy Policy or how your personal information is handled, please contact: